Friday, 7th June, 2019
The Outpatient Services Reception at the Broken Hill Health Service now has an electronic check-in kiosk to make it easier for people to attend their appointments.
The check-in kiosk machine was introduced following feedback from the public that the former “take a number” system was sometimes confusing and people had missed hearing their number called.
The new reception and waiting area was opened in November last year and brought together the services of specialist clinics, community mental health, allied health and chronic care.
Patricia Holtze, Acting General Manager of the BH Health Service, said that over recent months, some patients had told the hospital that they did not know whether to take a number from the laminated stack at the desk and that it was hard to hear when their number was called.
Now, anyone visiting the reception desk will take a ticket from the machine in the main entry which will allocate them a number in the queue,” Ms Holtze said.
The next ticket being called will be displayed on a screen in the waiting area and an announcement will be made to let you know a new ticket has been called.
Ms Holtze said this will also mean that all the staff could see how many people were in the queue and work together to ensure a timely check in.
“We hope that our clients and patients find the new system is an improvement on their experience visiting our service and we are confident that it will not take long for people to get used to this new process,” she said.
“We certainly appreciate people’s patience as they get used to using it.”
In addition to the new check-in kiosk, a feedback kiosk has also been installed in the reception area. People can scan their check-in ticket to answer five quick questions about their visit. The information will help the hospital monitor how well it is doing.