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Don't deal with water tank seller: Fair Trading

Wednesday, 2nd February, 2011

Following on from a report in the BDT last month, the NSW Department of Fair Trading has issued a warning about a company offering water tanks for sale.

Aqua Conscious advertised locally in print and on the radio later last year a deal offering a free television with every rainwater tank bought from them.

People who accepted the offer have received neither a water tank nor a television.

Fair Trading now says people should not deal with either Aqua Conscious or with Christopher Bruce Smith of the Columbus Sales group.

NSW Fair Trading Deputy Commissioner Steve Griffin said it had received more than 90 complaints from people who lost money after buying a tank or paying a deposit.

"The companies and Mr Smith have continued to take new orders without the capacity to fulfill existing orders" Mr Griffin said.

"The companies do not have a dispute resolution process in place for handling complaints or enquiries.

"The websites for the companies were not active and consumers were unable to contact the companies via telephone or email."

Mr Griffin said people who believed they had been cheated should contact NSW Fair Trading on 13 32 20, at www.fairtrading.nsw.gov.au or at any Fair Trading Centre.

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