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Community gives Council thumbs up

Thursday, 22nd December, 2011

A recent community survey has shown that people are generally satisfied with  its City Council.

Comparing the results of the 2011 research to 2009, respondents were moderately satisfied with Council’s overall performance in the last 12 months.  

While there was a slight decline in satisfaction compared to 2009, the rating this year was similar to 2008 and higher than in 2006 and 2005. 

In 2009, 72 per cent were “satisfied” to “very satisfied” with Council’s performance, however this dropped to 57 per cent this year.  

Nonetheless, Council is performing above the Local Government Benchmark for overall satisfaction. 

Council’s General Manager, Frank Zaknich, said that Council regularly sought to examine community attitudes and satisfaction across a broad range of issues to help with its planning.  

“The report provides an insight into residents’ expectations, their perceptions of their service experience, the importance they attach to specific Council services and their satisfaction level with those services,” Mr Zaknich said. 

Conducted by Micromex Research, the results of the random survey of 300 residents showed that Council was performing well and meeting many residents’ priorities. But it also identifies areas for improvement. 

Micromex Research is an independent research company that has experience with surveying for local government. Respondents were chosen through a computer-based random selection process. 

Areas covered in the survey included customer service, governance, facilities and services, the environment, lifestyle, development and recreation. 

“Council will be conducting further research into this area to identify more closely the reasons for dissatisfaction, as well as opportunities for improvement,” Mr Zaknich said, 

A copy of the 2011 Community Satisfaction Research Report is available at Council’s website www.brokenhill.nsw.gov.au

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