Pub turned B and B is a star performer
Thursday, 23rd May, 2013
By Michael Murphy
The world’s largest travel website has bestowed an award on the Caledonian Bed and Breakfast.
TripAdvisor has honoured the Cally with an excellence award, given to businesses that consistently achieve outstanding traveller reviews on its website.
The top-performing 10 per cent of businesses listed on TripAdvisor receive this prestigious award.
Owners Hugh and Barb Gough - who travelled to the Silver City from South-East Queensland in 2001 to run the Cally - were delighted with the win.
“I was surprised about it, but I was expecting it as well because we have a history ... this is the third year in a row, which makes it really, really special.”
So what do the Goughs do that makes the Cally so popular with visitors?
“It’s because we love people and we understand the real privilege it is to give really good service,” Hugh said.
“First of all you have got to respect people, and then you have got to anticipate their needs as much as possible, and meet them without being asked, if possible.
“And then you have got to make sure that the standards are as high as possible, and then you’ve got to meet those standards.”
The Cally - on the corner of Chloride and Mica streets - closed as a hotel in 1999. It had been vacant for two-and-half years before Hugh and Barb took it over and restored it back to life.
To qualify for the TripAdvisor award, businesses must maintain an overall rating of four or higher, out of a possible five, as reviewed by travellers on TripAdvisor. Additional criteria include the volume of reviews received within the last 12 months.