Plenty of change in Jo’s time
Saturday, 4th February, 2017
By Emily Roberts
Jo Hayes has seen the ANZ bank go through a lot of changes and after 30 years she’s decided to make a change too.
Jo had her last day at the bank yesterday before going on long service leave.
“It’s my last day, before I go on long service leave - then I will officially finish on April 21,” she said.
“I’ve spent 30 years with ANZ and the last 11 has been as branch manager.”
Jo said she felt it was time to move on.
“Age has a lot to do with it, but it’s just that time - I’m ready to move on,” she said.
She remembers how the bank has changed from three decades ago.
“We used to be where Anytime Fitness is and we had 37 staff,” she said.
“Now we’ve had a big fit-out in a heritage building and we have eight staff.
“We moved in 2008 to a bigger space.”
Jo said the internet has played a big role in the change of banking.
“The internet has caused massive changes,” she said.
“Digital banking is a big part of the decline in foot traffic.
“People are more time poor and don’t get time to come in to bank.
“We do get our regulars though, I had one lovely customer come in and gave me a big fruit cake that he baked himself.
“That was really lovely.”
Jo said she will be looking forward to sleeping in, but she will miss the staff.
“Three of us have worked here for over 30 years,” she said.
“I’ll also miss the nice customers - you get to be like a family.
“I think I will be really emotional.”
Jo said she started at ANZ because she was bored.
“I started as a part-time because I was bored when my children started school.
“I started as a teller. Then my circumstances changed and job opportunities came up and I went for the manager’s role.
“I wasn’t bored then.
“It’s been a really good place to work - there are lots of opportunities here.”
Jo plans to visit her family now she has finished work.
“I think I will travel, I have a daughter in WA - so I would like to go and see the grandchildren.
“I’ll still pop in and see everyone - I’ll be the customer from hell.”